PRIVACY POLICY & IMPORTANT LEGAL INFORMATION

Please note that this site only provides general information and brief information to be considered. However information within this website cannot be solely relied upon and independent legal and financial advice is always recommended as Redilend® will not accept any liability for advice misinterpreted or otherwise negligent on the clients or enquirer’s behalf resulting in any loss or damage either commercial or personal. Redilend® is a fully endorsed and insured company but will not accept such legal ignorance and presume that common sense must always apply when enquiring about Redilend® products and services. By continuing on to explore this website it is presumed that you and any other person’s have read and understood this whole statement indemnifying Redilend® from any financial and/or legal ramifications whatsoever.

OUR COMMITMENT TO PROTECT YOUR PRIVACY

Redilend® understands how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information that you may provide us. Our privacy policy ensures your right to privacy as we recognize that any personal information we may collect about you will only be used for the purpose indicated in our policy. It is important to us that you are confident that any personal information that we collect from or is received by us will be treated with the appropriate respect ensuring protection of your personal information. Our commitment in respect of your personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

PERSONAL INFORMATION

When we refer to personal information we mean that information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.

WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information about you in order to conduct our business and the provision of services that you require. This includes the following:

  • assessing you for mortgage or other finance
  • completing a loan application to our panel lenders
  • communicating with you
  • internal administration and financial control

HOW DO WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information from you through our consultants, our website or by you contacting our office. Where reasonable and practical, we will collect your personal information directly from you.

TO WHOM WILL WE DISCLOSE YOUR PERSONAL INFORMATION

Your personal information may be disclosed between Redilend® and its consultants to enable us to conduct our business. We may exchange information with other alike corporations and relevant entity’s in attempting to answer some of your question’s enabling us to provide more accurate information for your benefit. In the ordinary operation of our business, we may disclose your personal information with other associated organizations, such as our panel lenders, valuers, lenders mortgage insurers, surveyors, accountants, credit reporting agencies and lawyers. We will only disclose to these associated organizations that information necessary for them to perform their service. Otherwise, we will not disclose your personal information unless required by law. We do not sell customer lists to third parties. Prior to disclosing any of your personal information to another organization, we will take all reasonable steps to satisfy ourselves that the organization is similarly committed to protecting your personal information.

KEEPING IN TOUCH WITH YOU

As a valued client, we would naturally like to keep in touch with you. From time to time we may use your personal information to provide you with current information about market conditions, mortgage loans and other related areas of interest. If you do not wish to receive marketing information, you may at anytime decline to do so by contacting our offices by telephoning our National number on: 1300 85 45 75 or by emailing us at info@redilend.com.au .We will take all reasonable steps to meet your request at the earliest possible opportunity.

UPDATING YOUR PERSONAL INFORMATION

It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed. If you wish to make changes to your personal information, you may contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.

ACCESS TO YOUR PERSONAL INFORMATION

We will provide you with access to your personal information that we hold about you. You may request access to any of your personal information we hold about you at any time. To access personal information that we hold about you please use the contact details specified above.

HOW SAFE IS YOUR PERSONAL INFORMATION

We will take reasonable steps to protect your personal information by storing it in a secure environment, and when this information is no longer needed for any purpose, for which the information may be disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification or disclosure.

CHANGE IN OUR PRIVACY POLICY

We may change this privacy policy from time to time, as the need arises to comply with new laws or changing market conditions. This privacy policy came in to existence when Redilend® commenced business within Australia in accordance with Australia Law’s. This privacy policy was written in accordance with changes to the Privacy Act in December 2001.